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Services & Seminars
Dr. Murphy's Programs are
specifically designed to meet client needs and requirements.
Her presentation style is very humorous & high energy, yet
informative combining research & theory with real life
experiences.
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GENDER DIFFERENCES: "She Said/He
Said" The two different
cultures of men and women from birth to adulthood Various lessons
learned from “appropriate” teamwork, problem solving, leadership
and communication Allows both genders
to see the strengths of the other in order to build winning teams
at home and in the work place
WOMEN WORKING WITH WOMEN: "In the Company of
Women" Research findings around female
behavior - biological, evolutional, sociological Power-Dead-Even Rule and The
Golden Triangle Five female paradoxes at
work Six types of difficult
co-workers & tools for curbing their behavior Pitfalls for all-female
teams
COACHING A WINNING TEAM Essentials of Leader
Effectiveness Necessary Steps to Building a
High Performing Team Characteristics & Assessment
of High Performing Teams Instruments available include
Myers Briggs Type Indicator, FIRO-B, Kirton Adaptation Inventory,
DiSC
EXECUTIVE COACHING FOR LEADERS
Project Management
Performance Management
Emotional Intelligence
Meetings Management
CHANGE MANAGEMENT “ Staying Afloat in the White Water
Rapids of Change" Stages of each Change and
Leadership role needed for each stage Assessment of recent
changes Effects of change on us and a
Prescription for thriving Shifting your paradigm on Change
and Innovation
GENERATIONS AT WORK: "The Effects of the 'X'
& 'Y' " Discover what shapes our Values.
"What You are is Where You Were When" How to attract, hire and keep
employees Why Gen Xers & Yers leave
organizations
Communication style differences:
Baby Boomers, Gen X & Gen Y
EFFECTIVE CONFLICT RESOLUTION A look at individual Conflict
Management Styles Pros and cons of
conflict Causes of conflict in workplace,
how to eliminate them Tools for resolving conflict
positively and effectively. Recognize “group think”
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TOUGH POSITIVE MANAGEMENT (TPM)® Tough and Positive.
Isn’t this a contradiction in terms? Learn how to be
blunt, direct, and demanding yet respectful
Detecting the Carbon
Monoxide Effect The Basic TPM
Behavioral Model Dealing with
sub-standard performers; prescriptions for success SMART Goals and
objectives for results
BUILDING A CUSTOMER DRIVEN ORGANIZATION: “If You
Aren't Taking Care of Your Customers, Someone else
Will!” Confirm Customer
Service Excellence as a Bottom Line Issue “How To” develop a
Comprehensive System-wide Customer Service Strategy Identify components
of skills training for managers and their teams Discover important
steps to building a High Performance team for service Critical Assessment
tools
PERFORMANCE MANAGEMENT PROCESSES: “WANTED: More
Than a Warm Body!” Legally &
positively building a High Performing Team Recruit, Screen, Hire
and Retain effectively Systems for Position
Descriptions, Productivity Measurement, Incentive &
Compensation Outplacement and
Career Continuation
STRATEGIC PLANNING PROCESS Work with Board of
Directors and Executive Management Analyze Industry,
Environment, and the Organization Create or Reaffirm
Vision / Mission / Values
SWOT
analysis Establish Objectives
& Measures of performance Determine deployment
of resources
AFTER THE DOWNSIZING: REBUILDING THE
ORGANIZATION
It is often more
difficult to be a “Survivor” of a reduction in force Stages of Change and
application to rebuilding the organization Anticipated emotions
and behaviors of managers and staff Leadership actions
essential to getting team back on track toward goals Four critical steps
to building a High Performing Team
WORKING EFFECTIVELY WITH
DIFFICULT PEOPLE 7 Basic Principles
for dealing with difficult personalities Importance of
changing own behavior first Strategies for Bully,
Exploder, Sniper, Gossip, Chronic Complainer, Clam
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Design and Facilitation of Effective
Meetings, Retreats, Conferences and Worlkshops The above listed
programs can be easily modified to fit client needs. Dr. Murphy’s
presentation style is very humorous & high energy, yet
informative. She combines research & theory with real life
experiences. Because her extensive
background consists of the three worlds of Executive Leader of a
staff of several hundred, Academic background of teaching graduate
courses and fifteen years of experience as a Consultant to a
variety of industries, she has a rare talent of giving “nuts and
bolts” solutions which are applicable immediately. |
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